digitec connect vouchers you purchased and paid for as part of a promotion remain valid.
As the pricing and services of Galaxus Mobile differ from those of digitec connect, not all purchased vouchers can continue to be used.
Any vouchers you purchased that are currently valid were credited to your customer account when it switched to Galaxus Mobile. The credited amount is proportionate to the amount you originally paid in combination with the remaining validity duration of the voucher.
digitec connect vouchers you’ve already purchased and paid for and wish to redeem in the future will be applied upon redemption. Otherwise, the respective amount will be credited to your customer account.
You’ve purchased a voucher for CHF 240.– to cover 12 months of digitec connect flat rate at CHF 20.–/month instead of CHF 49.–/month.
As the Galaxus Mobile CH Unlimited price of CHF 19.– is better than the voucher you bought at the time, it’s not worth applying the discount. Therefore, the CHF 240.– you’ve already paid will be credited to your customer account when you redeem the voucher in your Cockpit.
Credit note payout
Private customers who have credit notes may have these amounts paid out to a Swiss bank account within the month of June 2023. Customers who have credit notes will be informed as soon as this payout option is available in their Cockpit. The option of having credit notes paid out will continue to be available in the long term.