You must be over 18 years old to independently take out a plan. However, parents (or any other person) can add minors to their account as Family+Friends members. This way, they can effectively take out a plan for a minor.
If the adult in question already has a Galaxus Mobile account, they can purchase a plan for the minor in the Cockpit via the «Add now» function.
If the adult doesn’t have a Galaxus Mobile account and doesn’t want to take out a plan for themselves, they should follow the steps below.
- If you don't have a Digitec Galaxus customer account yet, first create a new account in your name
- Log in to your Galaxus Mobile cockpit start the registration and select "Apply for a new phone number" and "Get a new SIM card". -> Be sure to select the option "physical SIM card", as an e-SIM automatically starts a plan for you.
- They must upload their passport or ID document as well as a selfie to complete the registration.
- After completing the registration, the adult will receive a SIM card.
Please note: Do not activate the SIM card for your plan in the cockpit, otherwise a separate plan will start. However, the SIM card for the minor must be activated. You will therefore receive several SIM cards. It is best to keep the remaining SIM cards as a spare.
- The minor can now be added via the «Family + Friends» option.
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Add now → Start registration together now → Someone else will be using the plan → Selection of whether a new phone number or porting is desired → Enter details of the new SIM user (details of the minor) → I already have a Galaxus Mobile SIM card → complete plan purchase
- Please contact our customer service team to cancel the plan request for the adult.
Note: If the underage person has a company discount (apprentice).
- cockpit adult person: user profile → release cockpit → The underage person also receives a Galaxus Mobile cockpit
- cockpit minor person: user profile → connect with company/organization or as student → enter company code