As a mobile service provider, we are required by law to store identification and usage data. You can find out which data must be stored and for how long in this legal article: Ordinance on the Surveillance of Postal and Telecommunications Traffic.
You can also find more information on the subject of data in our data protection declaration.
How is the collected data used?
We can’t view the content of messages or which web pages were visited. For this reason, it’s impossible to save this data. We can’t view your location, either.
Any use of data by Galaxus Mobile itself is solely for billing and statistical purposes. We won’t send you any information via SMS or e-mail that isn’t related to Galaxus Mobile. In some exceptional cases, e.g. for payment reminders, we may send you an SMS.
Data deletion
Usage data and identity documents are deleted 6 months after you cancel your plan.