Troubleshooting

SIM card

• Where can I find my PIN/PUK?
• SIM card not recognised
• Block SIM card

Malfunctions

• Am I affected by a malfuntion?
• My plan isn’t working. What can I do?

Additional services

• MMS
• Router
• Is Mobile ID supported?
• How can I report websites with illegal content?

Personal data

• Change of holder
• How can I delete my customer data?
• I’m having problems uploading my photo. What should I do?